Privacy Policy
Last reviewed: May 2026 by Sam (Editorial Lead) and our partner clinics’ admin teams.
The short version
Quality Dental is an editorial site. We don’t run an online shop, we don’t sell appointments, and we don’t collect health records. The information we collect from you is mostly the standard stuff every website logs (IP address, page you visited, browser) plus anything you choose to send us when you email [email protected] or fill in a comment.
We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 and we are not in the business of selling, renting or exchanging your personal information. If a partner clinic books an appointment with you off the back of one of our articles, that booking lives with the clinic — not with us.
What we collect, and why
1. Information you give us directly
When you email Sam, Priya or Jordan, leave a comment, or fill in a contact form, we receive whatever you typed plus your email address. Priya keeps these in her mailbox so she can reply; we don’t add you to a marketing list (we don’t run one).
2. Information collected automatically
Like every site on the modern web, our hosting and CDN (Cloudflare) log basic technical data: IP address, time of request, page URL, referrer, browser user-agent. We use this to fix bugs, defend against bots, and understand which articles people actually read. We do not link this data back to your real-world identity.
3. Cookies and analytics
We use first-party cookies for site preferences (light/dark mode, comment author) and third-party analytics (Google Analytics 4, where enabled) to count visits in aggregate. We don’t use ad-targeting cookies, we don’t run remarketing pixels, and we have explicitly disabled Google’s FLoC / Topics interest-cohort tracking via our Permissions-Policy header.
If you’d rather not be counted, every modern browser has a “block third-party cookies” or “private window” option that handles this. We won’t try to defeat it.
What we do NOT collect
- We don’t collect health records or dental histories. If a partner clinic asks for those at appointment time, that’s between you and the clinic.
- We don’t collect payment information — there is nothing on this site to pay for.
- We don’t ask for date of birth, Medicare number, or sensitive demographic data.
- We don’t reconstruct your identity from your IP — that’s both creepy and a terrible business model.
How we secure what we do hold
The site runs over HTTPS with HSTS preload. Our admin area sits behind two-factor authentication and we maintain off-server backups. Server-side, we follow the OWASP top-ten hygiene basics: parameterised database queries, content-security headers, regular updates, no PHP execution in upload directories. Email correspondence with the editorial team is held in standard managed mailboxes (Google Workspace) under their published security controls.
Sharing your information
We share personal information in only three circumstances:
- You explicitly asked us to. For example, if you email us asking for an introduction to a partner clinic, we’ll forward your message with your permission.
- Service providers we rely on to run the site. Hosting (cPanel/LiteSpeed), CDN (Cloudflare), email (Google Workspace), analytics (Google Analytics 4 — aggregate only). Each is bound by their own privacy commitments.
- Legal obligation. If a court order, search warrant or regulator demands a record, we’ll comply — but we’ll also tell you about it where the law allows.
Your rights
You can ask us to:
- Show you what personal information we hold about you (usually nothing more than your past emails).
- Correct anything that’s wrong.
- Delete it entirely (subject to any obligation we have to keep it, e.g. a tax record).
- Stop using it for any future purpose.
Email [email protected] with the subject line “Privacy request” and Sam will respond within 30 days, usually much sooner. If you’re unhappy with the response, you can complain to the Office of the Australian Information Commissioner (OAIC).
Children
Our site is written for adults — usually parents, partners or patients researching their own care. We don’t knowingly collect personal information from anyone under 18. If you believe a minor has sent us information, email Sam and we’ll delete it.
Changes to this policy
If we materially change anything (collecting more, sharing more, retaining for longer) we’ll update the “Last reviewed” date at the top of this page and, where the change is significant, post a notice on the homepage for at least 30 days.